Terms of Service for Good Sign Co. Website

Effective Date: 22nd December 2023

Welcome to Good Sign Co ("we", "us", or "our"). These Terms of Service govern your use of our website located at https://www.goodsignco.com.au/ (the "Website") and the services provided through the Website. By accessing or using the Website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use the Website.

1. Acceptance of Terms

By accessing the Website or using our services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, you should not use the Website.

2. Use of the Website

You agree to use the Website only for lawful purposes and in a manner consistent with all applicable laws and regulations. You are prohibited from using the Website in any way that could damage, disable, overburden, or impair our servers or networks, or interfere with any other user's use and enjoyment of the Website.

3. Age Requirement

By using the Website, you affirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us consent to allow any of your minor dependents to use this site.

4. Prohibited Uses

You are prohibited from using the Website for any unlawful purpose, soliciting others to perform unlawful acts, violating any regulations or laws, infringing upon intellectual property rights, engaging in harassing or abusive behavior, transmitting viruses or malicious code, or engaging in any other prohibited activity.

5. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of GoodSign Co or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or display any content from the Website without our prior written consent.

6. Privacy

Your use of the Website is also governed by our Privacy Policy, which can be found at [link to Privacy Policy].

7. Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. It is your responsibility to check these terms periodically for changes. Your continued use of the Website after any changes constitutes acceptance of the modified terms.

8. Termination

We may terminate or suspend your access to the Website and our services at our sole discretion and without prior notice, for any reason, including without limitation, breach of these Terms of Service.

9. Limitation of Liability

We do not guarantee that the Website will be uninterrupted, secure, or error-free. You use the Website at your own risk. We shall not be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising from your use of the Website or any content therein.

10. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Victoria.

11. Return Policy

At GoodSign Co, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below and contact us at hello@goodsignco.com.au within 100 days of receiving your order to initiate the return process.

Change-of-Mind Return Policy

If you're not entirely satisfied with your purchase, you can return it for an exchange or store credit within 100 days of receiving your order. Please contact us at hello@goodsignco.com.au to arrange your return. Please note the following guidelines for change-of-mind returns:

• Items must be returned in unused and unaltered condition.
• All original packaging must be intact.
• Returns will be processed within 14 days of receiving your returned item.
• The cost of return shipping will be your responsibility.
• We are unable to reimburse customs, duties, or taxes.
• Returns should be sent to our address in 1/38-40 King Street, Airport West VIC 3042. Please consider potential shipping costs from Australia.
• Returned items will be carefully inspected before a refund or exchange is processed. If the products are damaged or missing components, the refund will be at our discretion.

Faulty or Incorrect Goods Return Policy

If you receive damaged or incorrect products, please notify us immediately upon discovering the issue or within 100 days of receiving your order at hello@goodsignco.com.au. Our customer service team will respond within 3 business days to address the issue. If a product is confirmed as faulty or incorrect, we will:

• Repair, replace, or refund the item.
• Cover the cost of return shipping.
• Cover all shipping costs associated with replacing the item.
• Sale Product Return Policy

Sale items are not eligible for returns or exchanges due to a change of mind. If you've received a sale item that's faulty or incorrect, please refer to the "Faulty or Incorrect Goods Return Policy" mentioned above.

Exchanges and Credit Notes

For exchanges, we'll send out the new item once we receive the returned item. Please be aware that there will be a courier charge for return shipping, which may be higher than the initial shipping charge.

If you've requested a credit note, a voucher will be issued to the email address you used to place the order. Please note that we are not responsible for any fees that your bank may charge in relation to the credit note.

Thank you for choosing GoodSign Co. If you have any questions or concerns about our return policy, please don't hesitate to contact us at hello@goodsignco.com.au.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

GoodSign Co

03 9020 7955

hello@goodsignco.com.au

Melbourne

1/38-40 King Street,

Airport West VIC 3042

Thank you for reading and agreeing to these Terms of Service.